Privacy Policy

1. Introduction

Lone Star Blue Pools respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a quote, schedule service, purchase products, or otherwise interact with us.

2. Information We Collect

We may collect:

• Your name, phone number, email address, and service address
• Information about your pool, equipment, property, or requested project
• Appointment, estimate, invoice, payment status, and service information
• Photos or documents you choose to provide
• Communications between you and our team
• Website information such as IP address, browser type, device type, pages viewed, and referring pages
• Marketing and communication preferences

Payment card information may be processed directly by a third-party payment provider rather than stored by us.

3. How We Collect Information

We may collect information directly from you, automatically through website technologies, from service providers supporting our operations, and from publicly available sources where permitted by law.

4. How We Use Information

We may use information to:

• Respond to inquiries
• Prepare estimates
• Schedule and provide services
• Communicate about appointments, projects, payments, and support
• Process transactions
• Maintain business and tax records
• Operate and improve our website
• Protect customers, property, and business systems
• Send marketing communications where permitted
• Comply with legal obligations

5. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand traffic, measure marketing performance, and improve content.

You can adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.

6. How We Share Information

We may share information with:

• Website, communications, scheduling, analytics, payment, and marketing providers
• Contractors or trade partners involved in an approved project
• Professional advisers, insurers, accountants, and auditors
• Government authorities when required by law
• Parties involved in a business merger, acquisition, financing, or sale

We do not sell personal information for money.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal, accounting, and reporting obligations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website or storage system is completely secure, so absolute security cannot be guaranteed.

9. Your Choices and Privacy Requests

You may unsubscribe from promotional emails through the link in the message. You may opt out of promotional text messages by replying STOP.

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. We may need to verify your identity before completing a request, and legal exceptions may apply.

To submit a request, email us or call (832) 713-0747.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

11. Third-Party Services

Our website may link to third-party websites, maps, social networks, payment providers, or other services. Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with a new effective date.

13. Contact Us

For privacy questions or requests, contact Lone Star Blue Pools by email or call (832) 713-0747.